Lakeview Behavioral Health Hospital in Norcross, Georgia, offers a HIPAA-compliant virtual intensive outpatient program (IOP) and partial hospitalization program (PHP) to help clients stay connected with our care team during these unprecedented times. Adults age 18 and older can receive care for mental health and co-occurring addiction concerns right from the comfort of their own homes.

Virtual PHP & IOP Overview

Get an overview of the virtual PHP and IOP services at Lakeview Behavioral Health in Norcross, GA

In times of uncertainty, it is more important than ever to pay attention to how you are managing any feelings of anxiety, depression, anger, or fear you might be experiencing. Lakeview Behavioral Health Hospital understands that not all our clients can continue receiving in-person services at our facility in Norcross, Georgia, due to current social distancing recommendations.

We are offering telehealth options so that our clients can get the help they need wherever they are. Adults age 18 and older can participate in our virtual partial hospitalization program (PHP) and intensive outpatient program (IOP) through our HIPAA-compliant video partner Doxy.me.

Some of the concerns we provide care for through our telehealth services include:

Depression
Anxiety disorders
Attention-deficit/hyperactivity disorder (ADHD)
Substance abuse
Substance use disorders
Co-occurring disorders
Increased anxiety or fear
Feelings of isolation
Trouble concentrating
Anger management
Grief and loss
Relationship concerns

You or your loved one can access our confidential, secure telehealth services from any device, including a desktop computer, tablet, or smartphone, and these services are compatible with Google Chrome, Mozilla Firefox, Apple Safari, Apple devices, and Android devices.

The caring and compassionate staff at Lakeview Behavioral Health is available 24/7 to provide online assessments to determine if our telehealth services are the right fit for your needs during the current global crisis.

Telehealth FAQs

Read frequently asked questions about telehealth at Lakeview Behavioral Health in Norcross, GA

We have put together some frequently asked questions (FAQs) about the virtual PHP and IOP services at Lakeview Behavioral Health to help you know what to expect with the telehealth experience through our facility.

What is telehealth?

Telehealth involves using technology to deliver real-time healthcare to patients from a distance. Providers and patients use computers, tablets, and smartphones to see one another, talk clearly, and share information about a patient’s healthcare needs.

What are the benefits of telehealth for patients?

Telehealth gives patients the opportunity to receive care without a trip to the facility, increasing access to healthcare and limiting exposure to communicable illnesses when greater risk is present.

Is my private information secure?

Yes, telehealth is subject to the same privacy rules and regulations as in-person healthcare services. At Lakeview Behavioral Health, we use Doxy.me, a telehealth service that is HIPAA-, GDPR-, PHIPA/PIPEDA-, and HITECH-compliant and meets worldwide security requirements.

Is telehealth technology difficult to use?

Each telehealth service is different, but they are all designed to be as easy to use as possible. Lakeview Behavioral Health uses the Doxy.me platform, which only asks you to type in the Lakeview Behavioral Health web address and your name. Once you complete those steps, you will begin the call with a provider.

What equipment do I need?

To participate in our telehealth services, you need:

A desktop or laptop computer with a webcam and speakers OR
A tablet device with a built-in webcam and speakers OR
A smartphone with an iOS or Android operating system AND
An internet connection

How do I log on to my session?

Before your session begins, you will receive a patient flyer titled “Getting Started for Clients” with log-in instructions. Here’s how you log on:

Type in the web address: lakeview.doxy.me/outpatient and follow the directions as outlined in the flyer.
Complete your check-in form, noting your physical address at the top.
Once the therapist has arrived, they will check you in and begin group at 9 a.m.
Use any extra time before the session begins to test your device settings, including your microphone, speaker, and webcam.

If you have any questions before the group session begins, you can use the chat feature to communicate with the clinician.

How can I improve the quality of the connection?

If you live in an area with slow internet, this can really affect the speed of your connection. Here are some simple steps to improve your overall connection quality:

Use wired ethernet instead of Wi-Fi whenever possible for a smoother, more consistent experience. Move closer to your router to decrease lag and interference while on Wi-Fi.
Test your internet connection speed. Google provides an easy way to do this by searching for “internet speed test” and clicking the blue button that says, “run speed test.” If your internet speed is under 10mbps and you’re using Wi-Fi, try using a wired internet connection or restarting your router.
Close other programs. If you have several programs running in the background, closing them will almost certainly improve the connection quality. Also, make sure you’re not downloading any large files.

How do I prepare for a telehealth appointment?

Identify a suitable room that is quiet, private, and free of distractions. To keep background noise at a minimum, close any doors, shut windows, turn off the television, and keep loud pets in another room. If you live with family members or roommates, you may want to consider hanging a “do not disturb” sign on the door to avoid interruptions.

Is telehealth private?

Just like a face-to-face appointment, your telehealth visit is private and confidential. To further ensure confidentiality, you may want to consider using headphones and choosing a space where you can close the door.

Will the appointment be recorded?

We never record or store our telehealth appointments.